Complaints

Our solicitors can help you get the money for your injuries quickly.

Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we have provided then you should inform us immediately so that we can do our best to resolve the problem.

In the first instance, it would be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues.

If you would like to make a formal complaint, then please contact our Mr Porter, who is the complaints partner and he will endeavour to resolve any grievance to your satisfaction. If your complaint relates to a matter dealt with by Mr Porter, please contact our Mr Wood, who is the partner responsible for legal compliance. In the unlikely event that we are unable to satisfy any grievance to your satisfaction, you are entitled to refer the matter to the Solicitors Regulation Authority and the legal Ombudsmen. Further details will be given upon request. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

The Legal Ombudsman expects complaints to be made to them within one year of the date of the act or omission about which you are concerned or within one year of you realising there was a concern. You must also refer your concerns to the Legal Ombudsman within six months of our final response to you

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.

Find out how much compensation you can claim. Contact us online or call 01772 203 303 for non obligation friendly advice.

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   55 Google reviews 
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       Posted on Google  
   
   Magdalena MUZYKA 
 
 
 
 Trustindex verifies that the original source of the review is Google. Mianowicie pytam sie bo to przydarzylo sie mojemu chlopakowi Tak na terenie angli .zmienial w maszynie czesc ktora nie jest leka co spoowodowako  zlamanie w rece popr,ez uderzenie sie . Gdzie teraz dostal zakaz pracy na 5 tygodni poczym mu powiedza czy nie bendzie potrzebna operacja. Zdarzylo sie to tydzien temu w poniedzialek.  Report w pracy zostal spisany pqpiery od lekarza rowniez dostarczone ale o odszkodowaniu nie bylo mowy nawet a stalo to sie w zakladzie pracy
  
 
      Posted on Google  
   
   Sam Valentine 
 
 
 
 Trustindex verifies that the original source of the review is Google. Thanks to all the team at Porterwood,  and Craig the Solicitor whom dealt and won my claim . My claim was a fall from height to which I sustained a serious injury back in 2018 and led to quite a long recovery.  My case was dealt with very professionally and thoroughly and Craig managed to get me interim payments along the way and also payments for private physiotherapy  from the Defendants insurance which was of great help at the time . This is a great firm to use and I would  definitely recommend them , they will give you realistic advice and have the use of numerous professionals in their field to help build your case . Thanks again, Sam .
  
 
      Posted on Google  
   
   Anna Kędzierska 
 
 
 
 Trustindex verifies that the original source of the review is Google. Bardzo dziękuję,że pan Craig Porter i Norbert Kwas skutecznie i bardzo pozytywnie uzyskali odszkodowanie dla mnie.Polecam t� kancelarię i naprawdę jestem bardzo zadowolona.
  
 
      Posted on Google  
   
   Mateusz Kopel 
 
 
 
 Trustindex verifies that the original source of the review is Google. I highly recommend!
  
 
      Posted on Google  
   
   Patryk Żurawski 
 
 
 
 Trustindex verifies that the original source of the review is Google. Od momentu zgłoszenia sprawy do momentu wypłaty pieniędzy minęły zaledwie cztery miesi� ce. Sam proces zgłoszenia, prowadzenia sprawy oraz formalności na najwyższym poziomie. W razie pytań Pan Norbert był praktycznie cały czas dostępny pod telefonem i potrafił rozwiać każda w� tpliwość. Polecam każdemu, który uległ wypadkowi i liczy na szybkie oraz bezproblemowe załatwienie sprawy.
  
 
      Posted on Google  
   
   FreddieGameBoy YT 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent service with a professional yet personal touch. I would highly recommend Porterwood Law and wouldn’t hesitate to use them in the future should the need arise. J Mallinson
  
 
      Posted on Google  
   
   Jaroslaw Banas 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pełny profesjonalizm i rzetelność